Frequently Asked Questions ✨

🔮 What is an Enchanted Witch Scoop?

An Enchanted Witch Scoop is a magical surprise-shopping experience! Beads are scooped from a bowl, and each bead corresponds to a specific item. Your scoop determines the unique collection of treasures you receive.

🌙 Will every scoop be different?

Yes! Every scoop is unique, and no two orders are guaranteed to be the same. Your treasures are determined by the beads selected during your scoop.

🧙♀️ What kinds of items can I expect?

Expect a magical mix of witchy treasures, enchanted forest and fairy-inspired items, celestial imagery, zodiac symbolism, crystals, and other mystical finds.

✨ What is the difference between a Regular and LARGE Scoop?

Our Regular and LARGE Scoops contain different quantities of treasures. Choose the size that best fits your level of enchantment!

🎥 Will my scoop be recorded?

Yes! Your order will be filmed as each bead is matched with its corresponding item. Videos may be shared across our social media platforms so you can see your magical haul come together.

📦 How long will it take to receive my order?

Please allow up to 2 weeks for your order to be prepared, packed, and shipped. Because every scoop is individually prepared, processing times may vary.

💌 Can I request specific items?

Our scoops are designed to be a surprise, so specific items cannot always be guaranteed. However, you are welcome to contact us with questions before placing your order.

🧿 Can I change or cancel my order?

Please review our Shop Policies for complete information regarding cancellations, changes, returns, and other order details.

🌿 What if there is a problem with my order?

If something isn't right with your order, please contact us as soon as possible. Include your order number and photos when applicable so we can help resolve the issue.

📧 How can I contact Emerald City Witch?

Have a question that isn't answered here? We'd love to hear from you!

Email: [your email address]

Please allow 1–3 business days for a response.